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General Guidelines of Banking

Password Security

  • Create a password that is at least 8 characters long, combining uppercase & lowercase letters, numbers, and special symbols.
  • Every account should have a unique password.

  • If complex passwords are hard to remember, use a passphrase made of random words.

  • Change passwords regularly, especially for sensitive accounts, to reduce security risks.

  • Never share passwords with others or store them in unsecured locations.

E-Mail Security

  • Do not reply to unknown senders or emails requesting personal information, especially those with attachments.
  • Check the sender’s email address carefully before clicking on any links or downloading files.
  • If an email claims to be from a trusted source but seems suspicious, do not engage and verify directly with the company.
  • If you receive a fraudulent email, report it immediately to [provide contact email or toll-free number].

Mobile Banking

  • Always verify and download your bank’s official app from trusted sources like the Google Play Store or Apple App Store.
  • Use a strong screen lock, enable remote wipe options, and avoid jailbreaking or rooting your phone.
  • If you change your mobile number, inform your bank immediately to keep your mobile banking profile secure.
  • In case of a lost or stolen phone, notify your bank immediately and take steps to lock or erase your data remotely.

ATM Banking

  • Upon receiving a new card, set a new PIN to enhance security.
  • Keep your PIN, CVV, and OTP confidential; do not write them down or share them with anyone.
  • Change your ATM PIN periodically to reduce the risk of unauthorized access.
  • Shield the keypad with your hand when entering your PIN at ATMs to prevent skimming attacks.

Awareness By RBI

  • The RBI Ombudsman, Mumbai-II, presents a booklet to educate consumers on financial fraud prevention.
  • “Raju and the Forty Thieves” illustrates 40 common fraud scenarios through engaging stories.
  • Each story follows Raju, who encounters different fraud tactics, helping readers recognize risks.